Terms of service

Welcome to Grays Bespoke! Our website, www.graysbespoke.com, offers a range of personalised, seasonal, and limited-edition products for babies and young children.

By using our website or services, you agree to these Terms of Service. If you do not agree, please do not use our site.

1. Your Account

If you create an account with us, you must provide accurate and up-to-date information. You are responsible for all activity under your account and must keep your login details secure. We may suspend or close accounts if information is incorrect or if the account is used in violation of these Terms.

2. Our Products & Pre-Orders

Some items on our site are available as pre-orders or as part of seasonal or limited-edition launche.

When you place a pre-order or purchase a made-to-order item:

Items may take time to produce and dispatch. Estimated shipping dates are given on the product page.
Delays may occur due to production or supply chain issues.
Pre-orders cannot be cancelled, except as required by Irish consumer law.
Personalised or made-to-order items cannot be returned or exchanged, unless they are faulty or not as described.

3. Intellectual Property

All content on our site — including text, images, graphics, logos, designs, and layout belongs to Grays Bespoke or our partners. You may not use, copy, or reproduce any of this content without our written permission.

4. How You Can Use the Site

You agree to use our site responsibly and legally. This means:

Not harming other users or disrupting the site
Not posting offensive, obscene, or harmful content
Not attempting to interfere with the functionality of the website

5. Cancelling or Suspending Access

We may suspend or end access to our site at any time if you break these Terms or use the site in a way we consider harmful or illegal.

6. No Guarantees

Our products and services are provided on an “as is” basis. While we aim for accuracy, we cannot guarantee perfection. We do not make warranties about product fit, colour, availability, or uninterrupted website access.

7. Limiting Our Responsibility

To the extent allowed by law, Grays Bespoke, its employees, suppliers, or partners will not be responsible for:

Any indirect or consequential losses
Loss of profits, data, or goodwill
Issues caused by third parties or unauthorized access

8. Updating These Terms

We may update these Terms from time to time. The latest version will always be on our website. By continuing to use our site, you agree to any updates.

9. Third-Party Links

Our website may include links to third-party services, such as payment providers (Visa, Mastercard, PayPal). These services are not covered by our Terms, and we are not responsible for them.

10. Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be handled in Irish courts.

11. Contact Us

If you have questions about these Terms, please reach us at:

Email: grays.bespoke1@gmail.com